Hello, 
Thank you for contacting on Electronic Arts.
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Once I get information, I'll take a look and let you know what to do from there. 

Thank you.
Sincerely,
Clyde

Customer Support
Electronic Arts
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Once I get the screenshot, I'll take a look and let you know what to do from there. 
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Is there anything else to assist you, please let me know, I will be happy to help you.
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Kindly inform you that we have any hint about this email id so tell us completely.
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